Site Owner VerticalgardenUSA.com LLC values the privacy and security of the information that you share with us through www.verticalgardenusa.com, (hereafter known as the "Site"). It is important that you understand how we collect, use, and maintain your information. This Privacy Statement explains our online information practices, the choices you may make about how we collect and use your information at the Site, and the ways you may contact us.
This Privacy Statement applies only to the practices of the Site Owner and its employees. The Site will not apply the provisions of this Privacy Statement to Business Contact Information or Aggregated Information.
"Personal Information" includes, your name, address information, personal e-mail address and URL, telephone number, account user name and password, as well as other similar information. We do not currently collect credit/debit card numbers or associated billing addresses and expiration dates, bank account numbers, or other related information.
"Prospect Information" includes the same information as Personal Information except that Prospect Information is information that is submitted by an individual who is not the subject of the data submitted.
"Non-Identifying Personal Information" includes information about you, including, without limitation, your Internet service provider, browser type, domain name, the Web Site that referred you to us, the web pages you request, the date and time of those requests, and entry and exit points.
"Aggregated Information" is any information about more than one individual where the individual identities are unknown and cannot be inferred from the information. Aggregated Information is not Personal Information.”
Business Contact Information" includes the name, title, business address, or telephone number of an employee in an organization. It also includes departmental e-mail addresses that contain no individually identifiable information. Business Contact Information is not Personal Information.
Collection of Personal Information or Prospect Information
The Site may collect Personal Information from you, but only if you provide it to us voluntarily. We also collect Personal Information that you provide to our suppliers, if any, which they pass on to us so that we can fulfill your order. You must provide Personal Information in the form of a unique identifier (user name, password) to enter certain parts of our web site. In addition, in certain situations, such as when a purchaser buys a product as a gift and supplies the recipients' name and address, we collect Prospect Information.
Collection and Use of Non-Identifying Personal Information
The Site does not sell or promote products for purchase by children. We do not knowingly collect, maintain, or use Personal Information or Prospect Information from children under age 16. If you are under age 16, do not share personal information with us.
Use of Personal Information
We may use and disclose Personal Information or Prospect Information as described in this document. In addition to the uses described in this document, we may use Personal Information or Prospect Information for purposes that include maintaining the Site, order fulfillment and administration, and product surveys, administrative and analytical purposes like accounting, billing and audits, and information system management, and other similar uses. We may also use Personal Information or Prospect Information to provide current and potential customers and suppliers with information about our services.
We only collect, use, and disclose Personal Information or Prospect Information for purposes that are reasonable in the circumstances. We use only fair and lawful means to collect Personal Information or Prospect Information. We will not sell or rent your information to anyone.
We reserve the right to use or disclose Aggregated Information and Business Contact Information in ways that we think are appropriate.
Periodically, we may send you information about our various products and services, or other products and services we feel may be of interest to you. Only the Site (or agents working on behalf of the Site and under confidentiality agreements) will send you these direct mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of the Site marketing list or update your information by clicking the links at the bottom of any email we send you or by notifying us at:
Agents of the Site
We may disclose Personal Information or Prospect Information to other companies and individuals that perform functions for us under confidentiality agreements. These types of agents, include mailing and delivery companies, marketing service providers, database managers, customer service representatives, and other agents who perform functions for or on our behalf. These agents may perform functions such as analyzing data, supplying marketing assistance, providing search results and links (including paid listings and links), fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, processing credit card payments, and providing customer service.
Where we disclose Personal Information or Prospect Information to organizations that perform services on our behalf, we will require those organizations to use such information solely for the purposes of providing services to us and to protect the Personal Information or Prospect Information with appropriate safeguards.
In addition to planting advice and installation instructions for a vertical garden, we sell vertical planting systems, which we make available on our site for purchase by credit or debit card. Currently payment for these purchases are processed exclusively through PayPal. Some or all of our planting systems, or parts thereof, may come from third-party suppliers. We have confidentiality agreements with these suppliers, if any. We share Personal Information or Prospect Information with suppliers, if any, when needed to complete transactions, resolve customer comments or complaints, and for administrative and analytical purposes like accounting, billing and audits, information system management, and other, similar uses.
As we continue to develop our business, we might buy or sell business units. In these transactions, Personal Information or Prospect Information is often transferred, but it remains subject to the promises made in any pre-existing Privacy Statement, unless an individual consents otherwise.
Protection of Site and Others
We may use or disclose Personal Information or Prospect Information without your consent in certain circumstances:
- If we are required by law or by an order or requirement of a court, administrative agency, or other government entity,
- or by court rules concerning the production of records;
- If we have reasonable grounds to believe that use or disclosure is necessary to protect the rights, privacy, property, or safety of our users or others;
- If we have reasonable grounds to believe that the information relates to breach of an agreement or violation of the law that has been, is being, or is about to be committed;
- If it is necessary for fraud protection, risk reduction, or the establishment or collection of funds owed to us;
- If the information is public;
For other reasons allowed or as required by law.
When we are required or permitted to disclose information without consent, we will not disclose more information than is necessary to fulfill the disclosure purpose.
We will obtain your consent to the collection, use, and disclosure of that information as described in this Privacy Statement. If you do not consent to our collection, use, or disclosure of your Personal Information as described in this Privacy Statement, then do not share Personal Information with us.
You may withdraw your consent and opt out of any future contacts from us at any time. You can opt out by clicking the unsubscribe link at the bottom of any email we send you, canceling any subscription through your PayPal account or by contacting us via the email address or phone number given on our website. You may also withdraw your consent about the use of specific information, simply tell us of the Personal Information that you no longer wish us to collect, use, or disclose through the Contact Information listed below. However, we are unable to offer some services, like processing purchases, without Personal Information. In addition, there are limited situations in which applicable laws require or allow us to collect, use, or disclose Personal Information without your consent or after you withdraw your consent. We describe these situations under "Site and Others" in the section on Use of Personal Information or Prospect Information in this Privacy Statement.
Retention and Access
We will take reasonable steps to keep Personal Information or Prospect Information accurate, complete, current, and relevant to its intended use. We keep Personal Information or Prospect Information only as long as we need it for the reasons it was collected. When Personal Information or Prospect Information is no longer required for our purposes, we have procedures to destroy, delete, or erase it or to convert it to an anonymous form.
We do not collect or keep credit/debit card and/or related information on file online or offline.
At your request, we will provide you with reasonable access to your Personal Information, so that you can review what we have stored and, if you choose, request corrections to it. You may request access by writing to us at the address listed in the Contact Information below. After you request access, we will provide the Personal Information that you request as soon as practically possible and generally no later than thirty days following the request. If you wish to correct your Personal Information, please send us a written explanation of the particular information that you believe should be corrected. Where information will not or cannot be disclosed, we will tell you the reasons for non-disclosure.
The Site combines technical and physical safeguards with employee policies and procedures to protect your information. Our site or payment processor works to protect your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts the information that you provide online at our Web Site. We will use commercially reasonable efforts to protect your information, continue to assess new technology for protecting information, and when appropriate, upgrade our information security systems.
Furthermore, we permit only authorized Site employees and third parties to access any Personal Information or Prospect Information that you supply to us. If an employee misuses Personal Information or Prospect Information, we will take disciplinary action, up to and including termination of employment. If any third party individual or organization misuses Personal Information or Prospect Information, we will take action, up to and including termination of any agreement between Site and that individual or organization. For your additional security we use “PayPal”, exclusively, for payment processing and do not have access to your credit/debit card data offline, nor is it stored on our company computers or servers. For PayPal’s privacy notice please visit www.PayPal.com and click on the privacy link.
Links to Other Web Sites
Please direct any questions or concerns regarding the use or disclosure of Personal Information or Prospect Information to us by using the Contact Information given below. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this Privacy Statement.
In the event of questions about access to your Personal Information or Prospect Information; our collection, use, management, or disclosure of Personal Information or Prospect Information; or this Privacy Statement, contact us at: